Hostmanship: Hostmanship: Customer Service and Leadership reframed: The Art of Serving Others

Course Description:

Introduction to Hostmanship: Customer Service and Leadership reframed: The Art of Serving Others

"Hostmanship in the art of making people feel welcome.  Meetings where genuine hospitality is present and has its origin in that person, that organization or that place that has invited you.  Good Hostmanship means understanding the art of serving and realizing how much it enriches our lives."

Jan Gunnarsson, a hospitality industry veteran from Sweden in his book Hostmanship co-authored with Olle Blohm, challenges individuals to reframe their views of customer service and leadership.  At its core, Hostmanship invites us to rethink the customer service experience seeing ourselves as connected to the customer as host.  This shift transforms the interaction creating a "welcoming attitude" where we are able to share ourselves and our knowledge with our guests in every interaction. 

In this introduction to Hostmanship, we will discuss its foundation and principles as well as its application for personal and professional growth. 

We will take an hour "on your own" lunch break from 12:00-1:00 p.m.

 

(NOTE: If you would like to request an interpreter for a professional development event at Columbus State, please contact Monessa Bradford at mbradfor@cscc.edu or 287-2107.)

 

Course Duration:

6 hours

Start Date/TimeEnd Date/TimeLocationInstructorCapacityRegistrationsRosterRegister
11/15/2012 8:30 AM11/15/2012 2:30 PMWD 415Barbara Allen2019  
12/13/2012 9:00 AM12/13/2012 3:00 PMWD 415Barbara Allen104  
1/9/2013 9:00 AM1/9/2013 3:00 PMWD 354Barbara Allen207  
2/15/2013 9:00 AM2/15/2013 3:00 PMWD 407WBarbara Allen2012  
3/8/2013 9:00 AM3/8/2013 3:00 PMWD 415Barbara Allen205  
4/3/2013 9:00 AM4/3/2013 3:00 PMWD 415Barbara Allen207  
5/29/2013 9:00 AM5/29/2013 3:00 PMWD 402Barbara Allen209  
6/12/2013 9:00 AM6/12/2013 3:00 PMWD 315Barbara Allen208  
7/19/2013 9:00 AM7/19/2013 3:00 PMWD 435NBarbara Allen1515  
8/16/2013 9:00 AM8/16/2013 3:00 PMWD 435NBarbara Allen1613  
9/19/2013 9:00 AM9/19/2013 3:00 PMWD 435NBarbara Allen1612  
11/8/2013 9:00 AM11/8/2013 3:00 PMWD 407Barbara Allen169  
2/21/2014 9:00 AM2/21/2014 3:00 PMWD 402Barbara Allen1211  
5/12/2014 9:00 AM5/12/2014 3:00 PMWD 402Barbara Allen1312  
6/27/2014 9:00 AM6/27/2014 3:00 PMWD 415Barbara Allen127  
9/5/2014 9:00 AM9/5/2014 3:00 PMWD 402Barbara Allen129  
11/6/2014 9:00 AM11/6/2014 3:00 PMUN 178Barbara Allen127  
3/23/2015 9:00 AM3/23/2015 3:00 PMWD 415Barbara Allen156  
4/2/2015 9:00 AM4/2/2015 3:00 PMWD 402Barbara Allen154  
9/23/2015 9:00 AM9/23/2015 3:00 PMTBA TBABarbara Allen120 register
10/8/2015 9:00 AM10/8/2015 3:00 PMTBA TBABarbara Allen121 register
12/7/2015 9:00 AM12/7/2015 3:00 PMTBA TBABarbara Allen120 register

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