Registration Form

(NOTE: If you would like to request an interpreter for a professional development event at Columbus State, please contact Nichole Bowmanglover at nbowmang@cscc.edu or 287-3989.)

Course Name: Hostmanship 2: Taking Hostmanship to the next level
Course Number: 201
Course Begins: 10/23/2013 1:00 PM
Course Ends: 10/23/2013 4:00 PM
Course Location: WD 415
Course Duration: 3 hours
Instructor: Barbara Allen

Course Description:

Hostmanship 2:  Taking Hostmanship to the next level
 
Hostmanship authors Jan Gunnarsson and Olle Blohm, invite us to re-think our definition of customer service to see every encounter not merely a transactional experience but one to genuinely connect.
 
Hostmanship encourages us to ask what happens when we become hosts and see every interaction as an opportunity to treat ourselves, colleagues and others as guests.  We become engaged, present and active building connection, satisfaction and engagement.
 
In Hostmanship 2, we build upon this understanding developing practical applications and connections to weave Hostmanship in our daily practice with our customers. 
 
Prerequisite:  Hostmanship
 

(NOTE: If you would like to request an interpreter for a professional development event at Columbus State, please contact Monessa Bradford at mbradfor@cscc.edu or 287-2107.)

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